Friday, August 17th, 2007 at 2:57pm by JRed
Being a Peak Performer means constantly striving to improve until you’ve become the best that you can be. It’s reaching for the top of the mountain with one hand while helping others who want to join you in your pursuit with the other.
Our stated goal from day one is to improve the recruiting process as well as the recruiting experience. This is a give-and-take relationship where I do my part and others I interact with (whether clients or candidates) will do their part. That’s the hope anyway.
Communication is the key. Without it, success is forever locked and hidden away. I encourage my business partners to approach me when they feel I need correction for “The way of a fool is right in his own eyes, but he who heeds counsel is wise” (Proverbs 12:15).
In that spirit, consider this the first in what I hope will be an on-going series of discussions crucial to creating better experiences in the recruiting industry. If we can first assess, then address and finally put into practice these things perhaps we’ll all play a part in changing it all for the better.
Since everything’s more fun when you give it a name let’s call this our Mountain Top Tip #1.
Fridays are typically the one day of the week when we try to track down and follow-up with any potential candidates who failed to get back to us after expressing an interest in one of our career opportunities at some point during the week.
In most cases, we’ve already established direct contact with one another based on our policy of responding to all candidates within a 1 hour timeframe. For whatever reason, the candidate simply refused to respond.
Here’s a sampling of some gems from today’s phone blitz…
SCENARIO A - THE ABSENT-MINDED PROFESSOR ROUTINE
CANDIDATE: ”I’m not interested.”
PRP: “I’m sorry, but I’m a little confused because you contacted us YESTERDAY regarding one of our openings.”
C: “I already found a job.”
PRP: “In less than 24 hours?”
C: “Yes, I’m not interested!” –CLICK–
SCENARIO B - THE CONSPIRACY THEORIST ROUTINE
C: “I’m interested in your Sales Manager position that you have posted.”
PRP: “Great! Would you like to tell me a little about yourself or would you prefer to schedule a phone interview for another time? Either way, before we can do that though I will need you to take 15-20 minutes to complete our Pre-Screening Questionnaire and - - ”
C: “What!?! I’m not paying someone to find me a job!”
PRP: “Excuse me? I’m not sure where you got that from sir. What gave you that impression? We’re not that type of firm.”
C: “I’m not paying someone to find me a job! Don’t call me again!” –CLICK–
SCENARIO C - THE FAMILY MEMBER WHO’S A MIND-READER ROUTINE
CFM: “He has a job. He wouldn’t be interested.”
PRP: “That’s interesting because he sent me his Resume THIS MORNING and even left a voicemail message for me to call him.”
CFM: “Well, he makes good money and is happy where he works.”
PRP: “That may be, but I’m guessing he realized that the opportunity we have is vastly superior in job responsibilities and earning potential.”
CFM: “I don’t think so! Goodbye.” –CLICK–
SCENARIO D - THE “HOW DARE YOU!?!” ROUTINE
PRP: “Good morning! I’m from Paramount Recruiting Partners and I’m calling to follow-up with you. You recently expressed an interest in our Sales Manager position we have available.”
C: “Why are you calling me?”
PRP: “Like I said, you recently - - ”
C: “No! Why are you calling me at this number!?!”
PRP: “Because it’s the number you told us to call.”
C: “This is my work number and I’m at work now. I can’t talk about this here. You’re going to have to call me back some other time. I’m stepping into a meeting and have to go. Thank you.” –CLICK–
I’m sure many of you have had similar experiences. Fun isn’t it? Candidates, you need to know that we’re here to HELP YOU. I know that you’ve probably had some awfully negative experiences with other Recruiters and Agencies in the past, but please don’t hold that against us. Give us a chance to prove to you that we’re different.
MOUNTAIN TOP TIP #1: IF WE’RE CALLING YOU BECAUSE WE RECOGNIZE THAT YOU’RE A TOP PICK WHY WOULD YOU TREAT US TO A RUDE CLICK?